An acquaintance tells about a businessman who called a friend and got the run-around. "May I please speak with Mr. Jones?" "Just a minute, sir, while I transfer you to his department." Second try: "May I speak with Mr. Jones?" "I'm sorry, I'll have to connect you with his division." After two minutes on hold, a voice comes on the phone and asks, "Who did you want to talk with?" "Mr. Jones, please." "Just a minute..."
