If you're leading an organization or are in a management position, it's likely a careful balance between pleasing the board and pleasing customers! Pastor Mike Fabarez points out another obligation leaders have: to serve our employees.
You can know something about a person, their biography, greatest achievements, famous sayings...but still be a stranger to them. Real relationships require something more. Presence. Pursuit. A genuine willingness to close the distance.
If you want to pursue a deeper relationship with God, be sure to request the book The Pursuit of God by A. W. Tozer.